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Privacy Policy

1. Introduction

At ClaimFlights.us, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data. By accessing and using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of data:

  • Personal Information: Name, email address, and contact number.
  • Flight Details: Flight number, airline name, travel dates, and booking references.
  • Financial Information: Bank account details (only for successful claims).
  • Communication Records: Emails, chats, and correspondence with our team.
  • Technical Data: IP address, browser type, device information, and cookies.

3. Purpose of Data Collection

Your data is collected and used for the following purposes:

  • To process and manage your compensation claim efficiently.
  • To provide real-time updates on your claim status.
  • To comply with legal and regulatory obligations.
  • To improve our website, tools, and user experience.
  • To prevent fraudulent activities and enhance security.

4. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To process and fulfill your compensation claim.
  • Consent: When you provide explicit consent for marketing and communications.
  • Legitimate Interests: For fraud prevention, service improvement, and operational efficiency.

5. Data Retention Policy

We will retain your personal data for as long as necessary to:

  • Complete your compensation claim.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Once the data is no longer required, it will be securely deleted or anonymized.

6. Sharing Your Information

We may share your data with trusted third parties, including:

  • Airlines: To process compensation claims.
  • Legal Partners: For legal escalation if required.
  • Payment Processors: To securely process successful compensation payouts.
  • Regulatory Authorities: When legally obligated.

ClaimFlights.us will never sell or rent your personal information to third parties.

7. Data Security Measures

We implement robust security measures to protect your data from unauthorized access, alteration, or loss, including:

  • Encryption technologies for secure data transfer.
  • Secure servers and restricted access protocols.
  • Regular vulnerability scans and audits.

While we take every precaution, no system can guarantee absolute security.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct any inaccuracies in your information.
  • Right to Erasure: Request deletion of your data.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to specific uses of your data.

To exercise these rights, contact us at support@claimflights.us.

9. Cookies Policy

We use cookies to:

  • Enhance your browsing experience.
  • Analyze website traffic and performance.
  • Provide personalized content and services.

You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. ClaimFlights.us is not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before sharing any personal data.

11. Updates to Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time.

  • Changes will be communicated via email or prominently displayed on our website.
  • Continued use of our services after updates signifies your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved through:

  • Mediation or arbitration in accordance with US legal standards.
  • If unresolved, disputes will be referred to competent US courts.

14. Force Majeure

ClaimFlights.us will not be liable for failure or delays in fulfilling obligations caused by events beyond our control, including:

  • Natural disasters
  • Airline insolvency
  • Government mandates
  • Cybersecurity incidents

15. Indemnification

You agree to indemnify and hold ClaimFlights.us harmless from any claims, damages, or legal fees resulting from:

  • Violation of this Privacy Policy.
  • Misuse of our services.
  • Failure to provide accurate information.

16. Acceptance of Privacy Policy

By accessing and using our website and services, you confirm that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact us: support@claimflights.us